Customer Help Center
Topics
Topics
Shipping
(7)
Product
(28)
Orders
(10)
Wholesale/Retail
(2)
International
(2)
Website
(2)
Shipping
What if an item is missing or arrives damaged?
How long does it take an order to ship?
Can I get a free sample?
Why isn't the free shipping code working?
My order says shipped, but I don't have the tracking
Product
Which Calcium Salt should I use for spherification?
What is Gelatin bloom strength?
What's the difference between the different types of Carrageenan?
What are the differences between the Methylcellulose products?
How do I use Ultra-Tex?
Orders
What is my order status?
Can I pick it up?
How do I return my order?
Do you accept Purchase Orders from schools?
We are a tax-exempt organization. Do you need a form from us?
Wholesale/Retail
Can I buy ingredients wholesale?
Are your products Kosher certified?
International
Do you ship internationally?
Do you have any international distributors or wholesalers?
Website
Do you have a catalog, online or otherwise?
How do I create an account?