Customer Help Center

Shipping Can I get a free sample? What if an item is missing or arrives damaged? Why isn't the free shipping code working? My order says shipped, but I don't have the tracking How much does shipping cost? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What's the difference between the different types of Carrageenan? What is the difference between Ultra-Tex and Ultra-Sperse? How do I use Gelatin?

Orders Can I pick it up? What is my order status? How do I return my order? Do you accept Purchase Orders from schools? We are a tax-exempt organization. Do you need a form from us? Wholesale/Retail Are your products Kosher certified? Can I buy ingredients wholesale?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?