Customer Help Center

Shipping Do you ship internationally? How long does it take an order to ship? What if an item is missing or arrives damaged? Why isn't the free shipping code working? How much does shipping cost? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What's the difference between the different types of Carrageenan? What are the differences between the Methylcellulose products? What is the difference between Ultra-Tex and Ultra-Sperse?

Orders What is my order status? Can I pick it up? Why won't my credit card go through? How do I return my order? Do you accept Purchase Orders from schools? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?