Customer Help Center

Shipping My order says shipped, but I don't have the tracking Do you ship internationally? How much does shipping cost? How long does it take an order to ship? Can I get a free sample? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What are the differences between the Methylcellulose products? What's the difference between the different types of Carrageenan? Instruction for Direct Spherification Kit

Orders What is my order status? Can I pick it up? We are a tax-exempt organization. Do you need a form from us? How do I cancel my order? Why won't my credit card go through? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?