Customer Help Center

Shipping Why isn't the free shipping code working? How much does shipping cost? How long does it take an order to ship? My order says shipped, but I don't have the tracking Do you ship internationally? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What are the differences between the Methylcellulose products? What's the difference between the different types of Carrageenan? What's in Foam Magic?

Orders What is my order status? Can I pick it up? Can I add an item to my order? Why won't my credit card go through? How do I return my order? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website How do I create an account? Do you have a catalog, online or otherwise?