Customer Help Center

Shipping What if an item is missing or arrives damaged? How long does it take an order to ship? Can I get a free sample? Why isn't the free shipping code working? My order says shipped, but I don't have the tracking Product Which Calcium Salt should I use for spherification? What is Gelatin bloom strength? What's the difference between the different types of Carrageenan? What are the differences between the Methylcellulose products? How do I use Ultra-Tex?

Orders What is my order status? Can I pick it up? How do I return my order? Do you accept Purchase Orders from schools? We are a tax-exempt organization. Do you need a form from us? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?