Customer Help Center

Shipping How much does shipping cost? Do you ship internationally? How long does it take an order to ship? What if an item is missing or arrives damaged? Why isn't the free shipping code working? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What are the differences between the Methylcellulose products? What's the difference between the different types of Carrageenan? Can I buy ingredients wholesale?

Orders What is my order status? Can I pick it up? How do I cancel my order? Can I remove an item from my order? Can I add an item to my order? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?