Customer Help Center

Shipping How much does shipping cost? How long does it take an order to ship? Do you ship internationally? Can I get a free sample? What if an item is missing or arrives damaged? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What is the difference between Ultra-Tex and Ultra-Sperse? What's the difference between the different types of Carrageenan? Which meat glue is kosher?

Orders What is my order status? Can I pick it up? Why won't my credit card go through? How do I return my order? Do you accept Purchase Orders from schools? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website How do I create an account? Do you have a catalog, online or otherwise?