Customer Help Center

Shipping Why isn't the free shipping code working? How much does shipping cost? How long does it take an order to ship? My order says shipped, but I don't have the tracking Do you ship internationally? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What is the difference between Ultra-Tex and Ultra-Sperse? What are the differences between the Methylcellulose products? What's the difference between the different types of Carrageenan?

Orders Can I pick it up? What is my order status? Can I add an item to my order? Do you accept Purchase Orders from schools? How do I return my order? Wholesale/Retail Are your products Kosher certified? Can I buy ingredients wholesale?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?