Customer Help Center

Shipping How long does it take an order to ship? Do you ship internationally? Can I get a free sample? What if an item is missing or arrives damaged? Why isn't the free shipping code working? Product Which Calcium Salt should I use for spherification? What is Gelatin bloom strength? What's the difference between the different types of Carrageenan? How do I use Gelatin? Instruction for Direct Spherification Kit

Orders Can I pick it up? What is my order status? How do I return my order? Do you accept Purchase Orders from schools? We are a tax-exempt organization. Do you need a form from us? Wholesale/Retail Are your products Kosher certified? Can I buy ingredients wholesale?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website How do I create an account? Do you have a catalog, online or otherwise?