Customer Help Center

Shipping How long does it take an order to ship? Do you ship internationally? My order says shipped, but I don't have the tracking How much does shipping cost? Can I get a free sample? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? Instruction for Direct Spherification Kit How do I use Ultra-Tex? What's the difference between the different types of Carrageenan?

Orders What is my order status? Can I pick it up? How do I cancel my order? Can I add an item to my order? Can I remove an item from my order? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?