Customer Help Center

Shipping My order says shipped, but I don't have the tracking Can I get a free sample? What if an item is missing or arrives damaged? Why isn't the free shipping code working? How much does shipping cost? Product Which Calcium Salt should I use for spherification? What is Gelatin bloom strength? How do I use Gelatin? What's the difference between the different types of Carrageenan? Instruction for Direct Spherification Kit

Orders What is my order status? How do I return my order? How do I cancel my order? Can I pick it up? Do you accept Purchase Orders from schools? Wholesale/Retail Are your products Kosher certified? Can I buy ingredients wholesale?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?