Customer Help Center

Shipping How much does shipping cost? Do you ship internationally? Can I get a free sample? My order says shipped, but I don't have the tracking How long does it take an order to ship? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What's the difference between the different types of Carrageenan? How do I use Ultra-Tex? What are the differences between the Methylcellulose products?

Orders What is my order status? Can I pick it up? Can I add an item to my order? How do I return my order? Can I get a free sample? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you have any international distributors or wholesalers? Do you ship internationally? Website Do you have a catalog, online or otherwise? How do I create an account?