Customer Help Center

Shipping How long does it take an order to ship? Do you ship internationally? My order says shipped, but I don't have the tracking How much does shipping cost? What if an item is missing or arrives damaged? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What's the difference between the different types of Carrageenan? Instruction for Direct Spherification Kit What are the differences between the Methylcellulose products?

Orders What is my order status? Can I pick it up? How do I cancel my order? How do I return my order? Why won't my credit card go through? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?