Customer Help Center

Shipping How much does shipping cost? Do you ship internationally? Can I get a free sample? What if an item is missing or arrives damaged? Why isn't the free shipping code working? Product What is Gelatin bloom strength? Which Calcium Salt should I use for spherification? What's the difference between the different types of Carrageenan? What is the difference between Ultra-Tex and Ultra-Sperse? How do I use Ultra-Tex?

Orders Can I pick it up? What is my order status? Can I get a free sample? Can I add an item to my order? How do I return my order? Wholesale/Retail Can I buy ingredients wholesale? Are your products Kosher certified?

International Do you ship internationally? Do you have any international distributors or wholesalers? Website Do you have a catalog, online or otherwise? How do I create an account?