Customer Help Center

Orders

What is my order status?

To check the status of your order if you checked out as a guest, please send us an email at service@modernistpantry.com. To check the status of your order Read more...

Can I pick it up?

If you are in the Eliot area and would like to pick up your order - please give us a call at 207-200-3817 so we know when to expect you. Our business Read more...

Can I add an item to my order?

You absolutely can add to your order. There are two ways to do this: 1. Call in! 888-578-3932 - please note that our hours are 9am - 5pm EST and while we Read more...

Why won't my credit card go through?

There are a few reasons why you might be getting a credit card error: ERROR: AVS Mismatch Please review the Billing Address you entered. Sometimes Read more...

How do I return my order?

We're sorry to hear things didn't work out for you. Please contact us at service@modernistpantry.com or 1 888 578 3932 to let us know you'd Read more...

Do you accept Purchase Orders from schools?

We do accept purchase orders from schools. Forward POs directly to service@modernistpantry.com or fax 888-243-7514. Read more...

How do I cancel my order?

Simply contact us at service@modernistpantry.com or 1 888 578 3932. Please reference your order number and we'll take care of it. We will refund your Read more...

Can I remove an item from my order?

Yes. Just send us an e-mail at service@modernistpantry.com or give us a call at 1 888 578 3932 to let us know what you're looking to do. Please Read more...

We are a tax-exempt organization. Do you need a form from us?

No. We do not charge a sales tax since we are based in NH, and there is no sales tax here. We currently do not charge out of state sales tax.  Read more...

Can I get a free sample?

We appreciate your interest in our products. However, we do not provide samples. Our 50kg packages are the smallest size we manufacture. This size allows Read more...