Customer Help Center

Orders

Can I pick it up?

If you are in the Eliot area and would like to pick up your order - please give us a call at 207-200-3817 so we know when to expect you. Our business Read more...

What is my order status?

To check the status of your order if you checked out as a guest, please send us an email at service@modernistpantry.com. To check the status of your order Read more...

Can I add an item to my order?

You absolutely can add to your order. There are two ways to do this: 1. Call in! 888-578-3932 - please note that our hours are 9am - 5pm EST and while we Read more...

Do you accept Purchase Orders from schools?

We do accept purchase orders from schools. Forward POs directly to service@modernistpantry.com or fax 888-243-7514. Read more...

How do I return my order?

We're sorry to hear things didn't work out for you. Please contact us at service@modernistpantry.com or 1 888 578 3932 to let us know you'd Read more...

We are a tax-exempt organization. Do you need a form from us?

No. We do not charge a sales tax since we are based in NH, and there is no sales tax here. We currently do not charge out of state sales tax.  Read more...

Can I get a free sample?

We appreciate your interest in our products. However, we do not provide samples. Our 50kg packages are the smallest size we manufacture. This size allows Read more...

Why won't my credit card go through?

There are a few reasons why you might be getting a credit card error: ERROR: AVS Mismatch Please review the Billing Address you entered. Sometimes Read more...

How do I cancel my order?

Simply contact us at service@modernistpantry.com or 1 888 578 3932. Please reference your order number and we'll take care of it. We will refund your Read more...

Can I remove an item from my order?

Yes. Just send us an e-mail at service@modernistpantry.com or give us a call at 1 888 578 3932 to let us know what you're looking to do. Please Read more...