Customer Help Center

Why won't my credit card go through?

There are a few reasons why you might be getting a credit card error:

ERROR: AVS Mismatch
Please review the Billing Address you entered. Sometimes it's a PO Box, Corporate office, or even an old address that you might have moved from recently. Note that our system does accept different billing/shipping addresses. 

ERROR: Card Declined
Double-check the numbers, expiration, and security code. We all make typos some times. If that doesn't work, it is probably a fraud alert. If you've never shopped with us before, it might be triggering your card protection. Try giving your card issuer a call and confirm that we're authorized to charge your account.

If all else fails, give us a call at 1 888 578 3932. We're here to help.